Dammam: CEO of the National Water Company (NWC) Dr. Fouad bin Ahmed Al Sheikh Mubarak, inaugurated the Smart Customer Operations Control Center in Dammam, Eastern Cluster. The center is poised to enhance the efficiency of controlling the water and environment services networks.

According to Saudi Press Agency, the center boasts automated operations and nationalized creative technologies to support the smart operation of infrastructure networks. It also enables efficient management and integrated 24/7 monitoring of the operation systems in Dammam cities and governorates. The establishment of this center comes as part of NWC’s efforts towards a transformation phase where all operation efforts are streamlined, leading to increased performance efficiency. It acts as an umbrella to all relevant departments, which increases service reliability and achieves NWC’s goals of enhancing customer experience and quality of life.

The center also supports critical decision-making, with the aim to raise the standard of provided services. It also encompasses state-of-the-art technical systems that are connected to all the operating systems of NWC and customer service centers, delivering live smart reports, data analysis, and process mining systems. Managed by trained national personnel, the center delivers proactive reports and analyses to help boost customer service efficiency and ensure the delivery of quality services.

The release also highlighted that the center implements the best operations management practices. It conducts critical tasks including the monitoring of the water supply chain, from receipt points to distribution networks, in addition to real-time monitoring of the operational status of water and wastewater networks, thus ensuring prompt response to any operational emergency. The center also supports the management of customer technical and operational reports and enhances team coordination, increasing the speed of processing and boosting customer satisfaction.