Mecca: On the 10th day of Dhu Al-Hijjah, the pilgrims' journey to perform Tawaf Al-Ifadah begins upon arrival at the Grand Mosque. The General Authority for the Care of the Two Holy Mosques operates an integrated system designed to facilitate the ritual smoothly and safely through advanced field and technical services focused on crowd management and pilgrim comfort.
According to Saudi Press Agency, field teams at the mosque are deployed across corridors and courtyards to receive pilgrims, providing guidance and directing movement toward appropriate routes based on crowd density. They assist pilgrims with inquiries, helping them reach the Mataf and Al-Sa'i areas with ease.
As pilgrims enter, smart counting sensors installed at entry points begin monitoring real-time inflow and outflow. These sensors are integrated with operational data linked to Nusuk cards to accurately determine occupancy levels inside the mosque. The system continuously analyzes data, comparing it with the Mataf's capacity thresholds in line with approved crowd-management standards, ensuring smooth movement and preventing congestion.
Based on these real-time readings, pilgrims are directed to available Tawaf levels. When crowd levels remain within permissible limits, they are guided to the Mataf on the ground floor. Higher-density conditions trigger redirection to the upper levels to ensure balanced distribution and ease of movement.
After completing Tawaf, pilgrims proceed to Al-Sa'i through organized pathways supported by clear signage and guidance teams, facilitating movement between Safa and Marwa within a fully prepared operational environment.
Meanwhile, cleaning and sanitation teams continue round-the-clock operations to maintain prayer areas and corridors, ensuring a comfortable environment for pilgrims. Zamzam water services are also available through distribution points and dispensers across various areas, ensuring easy access to the blessed water.
For elderly pilgrims and persons with disabilities, the authority provides electric and manual carts at designated stations, enabling them to perform rituals with ease and reassurance. After completing Sa'i, pilgrims can benefit from the tahallul service (ritual hair cutting for exiting the state of Ihram) at designated locations, prepared according to strict organizational and health standards.
This integrated operational system reflects the advanced care provided to pilgrims and highlights the coordination between field and technical services that enables pilgrims to perform Tawaf Al-Ifadah and Sa'i in a safe and orderly environment.